The AI receptionist for
Montreal vet clinics.
A warm, animal-loving front desk that never leaves a worried owner on hold. Anova answers every call in English or Quebec French, triages animal emergencies calmly, books against live vet availability, and routes refills to your team — 24/7.
Pets are family — and a missed call is a frightened owner.
A veterinary phone rings all day and never at a convenient moment: a puppy's first vaccine, a routine rebooking, and — mid-afternoon rush, with the lobby full and two lines already ringing — an owner whose dog just collapsed. When the front desk can't pick up, a scared owner doesn't leave a voicemail; they call the next clinic, and a new client, or a pet that needs help now, is lost.
Anova removes that leak. Your agent answers on the first ring, around the clock, in the caller's language — cheerful and efficient for routine visits, calm and quick-acting when an animal is in distress, and never a machine reading a script.
Triage, book, and route — with care.
Triages emergencies calmly
Reassures a frightened owner and establishes what's happening — species, what's wrong, how long — without diagnosing. Clear emergencies are routed to your on-call line immediately; urgent-but-bookable cases become priority same-day visits.
Books against live availability
Completes pet and owner intake, checks real vet availability, and books, reschedules, cancels, or confirms during the call — wellness checks, vaccines, sick visits, and follow-ups — using the pet's name throughout.
Routes refills, boarding & grooming
Captures medication-refill requests and routes them to staff for a vet to review — never approving them — and answers boarding and grooming questions from your knowledge base, routing actual bookings to your team.
Bilingual & warm
Handles the whole conversation natively in English or Quebec French, matching the caller from their first words, with genuine care for the pet on the other end.
Always on. Never overwhelmed.
Your team cannot comfort a pet in the exam room and answer three ringing lines at once. Anova takes the overflow and the after-hours: it welcomes the caller, learns the pet's name, figures out what they need — a booking, a refill, a boarding question, a distressed animal, or a person — and handles the routine work end to end while flagging anything urgent for your staff. Reschedules, cancellations, and confirmations are handled with the owner and pet confirmed first, so records stay private.
Every call ends with a clean record — who called, which pet, why, and what was booked or flagged — and wraps up warmly, with any prep noted from your knowledge base, so your morning starts with a full schedule instead of a voicemail queue.
Caring, and secure by design.
The agent never plays vet: it does not diagnose or advise treatment. For a clear emergency — collapse, severe bleeding, trouble breathing, suspected poisoning, bloat, trauma, or a seizure — it routes the owner straight to your on-call or clinical line, and if no one answers it directs them to the nearest emergency veterinary hospital and takes a callback number. Urgent cases always reach a human.
Owner and pet information is handled with care: our AI voice infrastructure runs on SOC 2 Type II & GDPR-compliant infrastructure, with data handled under Québec Law 25 and PIPEDA. The agent confirms the owner before sharing any appointment details.
Vet clinics, answered.
Can it book appointments?
Yes — it completes pet and owner intake, checks live vet availability, and books, reschedules, cancels, or confirms during the call.
How does it handle emergencies?
It never diagnoses — clear emergencies route straight to your on-call line, or to the nearest emergency hospital if no one answers.
Refills, boarding, grooming?
Refills are captured and routed to staff for a vet to review; boarding and grooming are answered from your knowledge base and routed to book.
English and French?
Both, natively, in Quebec French and English — warm and reassuring, matched from the caller's first words.
Never miss
another owner.
Book a private demo and we'll configure a live agent to your clinic, route a real call through it, and show you the emergency triage, booking, and refill routing in action. See pricing or explore every industry we serve.
Book a private demoLast updated: July 2026