From first call to closed deal —
nothing falls through.
Anova agents are not off-the-shelf software. Each one is engineered to the operational logic of your specific business — your qualification criteria, your calendar, your CRM, your language requirements. Here is exactly what happens from the moment a caller dials your number.
How Anova’s AI phone agents handle inbound calls.
When a caller reaches your number, your Anova agent answers at sub-second latency — no ring gap, no recorded greeting delay. The agent opens the conversation in the caller’s preferred language, or follows your configured language-priority rule.
It then conducts a structured qualification conversation: gathering name, contact details, intent, timeline, and any criteria specific to your business — budget range, property type, appointment urgency, insurance coverage, whatever your intake requires.
If the caller qualifies and wants to book, the agent queries your live calendar in real time and confirms an appointment in the same call. The caller receives a confirmation. Your calendar updates immediately.
CRM sync, calendar booking, and warm transfer — in one call.
While the caller is still on the line, Anova’s system is building the interaction record: caller identity, full conversation transcript, qualification outcome, booked appointment details, and any flags the agent identified. The moment the call ends, that record syncs to your CRM.
If the caller requires human escalation — a complex question, an urgent situation, a high-value prospect your team wants to handle personally — the agent executes a warm transfer, passing the call and the full context to the right team member. Your team member sees the summary before they say a word.
After every call, a post-call analysis report is delivered to your business dashboard: sentiment reading, qualification status, next recommended action, and performance metrics across all interactions.
What we build before your front desk opens.
Business logic mapping
Qualification criteria, escalation rules, and language configuration — modelled to how your best employee handles a call.
Calendar integration
Live read/write access to your scheduling system, so appointments are booked against real availability.
CRM integration
Field mapping, record creation, and full sync testing before a single real call arrives.
Voice & tone calibration
Your agent’s language register, brand voice, and sector-specific vocabulary — in Quebec French and English.
QA testing
Simulated call scenarios across edge cases before any live traffic touches your line.
Ongoing optimization
We monitor call performance post-launch and refine continuously — quality climbs every week.
The setup is invisible to your clients.
The result is not.
See it handle
a live call.
Book a private demo and we’ll configure a live agent to your industry, route a call through it, and walk you through the post-call analysis.
Book a private demo