The AI receptionist for
Montreal property management.
A burst pipe at 2 a.m. and a prospect asking about a listing both call the same number. Anova answers every call in English or Quebec French, recognizes a true emergency and connects it to your on-call line instantly, logs routine work orders, answers rent and lease questions, and books showings — 24/7.
The worst calls come at the worst hours.
Property emergencies don't wait for business hours. A flood, a gas smell, no heat in a Montreal January — every minute a tenant can't reach someone is damage that grows and a liability that compounds. Meanwhile the daytime line is buried under routine repairs, rent questions, and prospects asking about units, and a single office can't answer all of it at once. A missed emergency is a real risk; a missed prospect is a vacancy that stays empty another week.
Anova closes that gap. Your agent answers on the first ring, around the clock, in the caller's language — calm and reassuring with a stressed tenant, efficient with a prospect — and knows the difference between a leak that can wait and one that can't.
Triage, log, and book — emergencies first.
Emergency triage, 24/7
Listens for the signals — flood or leak, fire or smoke, gas, no heat in cold weather, no power, a safety threat — confirms the address, unit, and callback number, and connects the caller to your on-call line immediately. If it can wait, it logs a normal work order instead.
Logs maintenance work orders
For routine repairs it captures the property, unit, issue type and description, urgency, entry permission, and callback number, then logs a work order to your system so the team can dispatch — with a reference and realistic timing set for the tenant.
Rent, lease & showings
Answers general rent, lease, and payment-process questions from your own information, and for prospects it captures their criteria, matches available units, and books showings — never quoting a balance or making an unauthorized commitment.
Owners & bilingual
Treats owners as key clients, capturing account-specific and new-business requests for the office. Runs on SOC 2 Type II, GDPR-compliant infrastructure; data handled under Québec Law 25 & PIPEDA. Fluent in English and Quebec French.
An on-call front desk that never sleeps.
Whether you manage a dozen doors or a few hundred, the phone follows you home — evenings, weekends, holidays. Anova works exactly those hours: triaging the midnight emergency to your on-call team, logging the Saturday repair, answering the Sunday rent question, and booking the after-work showing. Every request is captured and recorded, so nothing urgent slips, no prospect goes to voicemail, and your team walks in Monday to a clean queue instead of a backlog.
And when a tenant needs account-specific help, or an owner wants to discuss new business, the agent routes it to the office with the details already gathered, or logs a callback so the right person follows up with a realistic timeframe.
Tenant & owner details, handled properly.
Emergencies are routed straight to your on-call line, and every request is logged for a clear record. Calls run on SOC 2 Type II, GDPR-compliant infrastructure, and caller information is handled under Québec Law 25 and PIPEDA — controlled collection, secure storage, and clear records. The agent never quotes a specific balance or makes a commitment your company hasn't authorized.
Property management, answered.
Does it handle emergencies?
Yes — it recognizes true emergencies (flood, fire, gas, no heat, no power, safety) and connects the caller to your on-call line immediately.
Does it log work orders?
Yes — routine repairs are captured in full and logged to your system with a reference and realistic timing for the tenant.
Rent questions and showings?
Yes — general rent and lease questions from your own information, plus unit matching and showing bookings for prospects.
English and French?
Both, natively, in Quebec French and English — every tenant, prospect, and owner met in their own language.
Never miss
another emergency.
Book a private demo and we'll configure a live agent to your properties and on-call rules, route a real call through it, and walk you through the emergency triage, work-order logging, and showing bookings.
Book a private demoLast updated: July 2026