The AI receptionist for
Montreal medical clinics.
A calm, discreet front desk that never puts a patient on hold. Anova answers every call in English or Quebec French, triages urgency safely, books against live provider availability, and routes refills and results to your team — 24/7, with a hard 911 guardrail for emergencies.
An unanswered call is a patient lost — sometimes when it matters most.
The phone is the front door of a family clinic, and it rings hardest at the worst times: 7:30 a.m. before staff arrive, over lunch, during a rush when every line is lit and the front desk is already with a patient. A worried caller who reaches voicemail does not wait — they book with the next clinic, or worse, they give up. In a city with a clinic on every block, the speed you answer is your patient-acquisition strategy.
Anova removes that leak entirely. Your agent answers on the first ring, around the clock, in the caller's language — unhurried with an anxious patient, efficient with routine scheduling, and never a machine reading a script.
Triage, book, and route — safely, in one call.
Triages urgency safely
Gathers just enough to route — main symptom, onset, severity — without ever diagnosing. Urgent same-day concerns go to your triage nurse; red-flag symptoms trigger a hard-coded 911 guardrail. Routine visits are booked automatically.
Books against live availability
Checks real provider availability and books, reschedules, cancels, or confirms during the call — annual exams, follow-ups, vaccinations, new complaints — keeping your schedule current with no manual entry.
Handles intake, refills & results
Completes new-patient intake and RAMQ or insurance details, and routes prescription-refill and lab-results requests to staff — never approving or reading them — after confirming identity per Law 25.
Bilingual & discreet
Handles the whole conversation natively in English or Quebec French, matching the caller's language, with the confidentiality a medical setting demands.
Always on. Never overwhelmed.
Your front desk cannot answer three ringing lines while checking in a patient and confirming a health card. Anova takes the overflow and the after-hours: it greets the caller, establishes their language, and figures out what they need — a booking, a refill, a results callback, a clinic-hours question, or something that needs a person. Routine work is handled end to end; anything clinical or sensitive is confirmed and routed to your team, never guessed at.
Every call ends with a clean record — who called, in which language, why, what was booked, and any urgency flag — so Monday morning starts with a full schedule instead of a voicemail backlog. Want to see the exact call path, node by node?
Built for the privacy a clinic requires.
Health information is handled with care by design. The agent confirms identity before discussing any file, collects only what is needed, and never discloses one patient's details to another — with personal health information handled under Québec Law 25 and PIPEDA. Our AI voice infrastructure runs on SOC 2 Type II, HIPAA & GDPR-compliant infrastructure, and a HIPAA BAA is available on request.
And the safety line is absolute: the agent does not play doctor. For chest pain, difficulty breathing, stroke signs, severe bleeding, or thoughts of self-harm, it stops and tells the caller to hang up and call 911 immediately — no booking, no delay.
Clinics, answered.
Can it book patients?
Yes — it checks live provider availability and books, reschedules, cancels, or confirms during the call, with zero hold time.
How does it handle emergencies?
It never diagnoses. Red-flag symptoms trigger a hard 911 guardrail; urgent concerns route to your triage nurse; routine visits are booked.
Refills and lab results?
Never approved or read by the agent — identity is confirmed, the request is captured, and it's routed to clinical staff under Law 25.
English and French?
Both, natively, in Quebec French and English, matching the caller from their first words.
Never miss
another patient.
Book a private demo and we'll configure a live agent to your clinic, route a real call through it, and show you the triage, booking, and routing in action. See pricing or explore every industry we serve.
Book a private demoLast updated: July 2026