The AI receptionist for
Montreal insurance agencies.
A caller reporting an accident and a caller shopping for a quote need very different things — and both deserve an immediate, calm answer. Anova picks up every call in English or Quebec French, treats claims as priority, triages by line of business, and books advisor calls, so nothing urgent waits and no new policy slips away.
Some calls can't go to voicemail.
When someone has just had an accident, a break-in, or water in the basement, they are stressed, and the first voice they reach sets the tone for the whole relationship. A hold queue or a voicemail greeting at that moment is exactly the wrong answer. On the other side of the ledger, a prospect calling three brokers for a quote will bind with whoever picks up first and makes it easy. Either way, a missed ring is either a shaken client or a lost policy.
Anova closes that gap. Your agent answers on the first ring, around the clock, in the caller's language, with the composed, attentive tone a distressed policyholder needs — and the efficiency a quote shopper wants.
Triage, capture, and route — claims first.
Claims come first
Treats any claim — accident, damage, theft, loss, injury — as priority. It checks for emergencies and urges 911 if anyone is in danger, captures the essentials, and connects the caller to your claims team right away with the details already in hand.
Triage by line of business
Identifies auto, home, life, or commercial, and whether the caller wants a quote, a policy change, or to report a claim — then gathers the right details for that line and routes accordingly.
Captures quotes, books advisors
Collects enough to start a quote — vehicle, property, coverage of interest, or business basics — and books an advisor call to finalize it, without ever quoting a premium or confirming coverage.
Secure & bilingual
Handles policy-change requests and reschedules, and runs on SOC 2 Type II, GDPR-compliant infrastructure; data handled under Québec Law 25 & PIPEDA. Fluent in English and Quebec French.
A front desk that never puts a claim on hold.
Advisors are on other calls, out with clients, or gone for the day when the phone rings — and claims and quotes don't keep business hours. Anova works those exact moments: the evening a pipe bursts, the Saturday a prospect finally shops around, the lunch hour when the office is thin. Every claim is captured and routed as priority, every quote lead lands ready for an advisor, and every policy-service request is logged — so your licensed team spends its time advising, not triaging voicemail.
And for anything that must be confirmed by a licensed advisor — binding a change, a coverage question — the agent routes it to the right person with the context already gathered, or takes a clean message with a callback window.
Policyholder data, handled properly.
Insurance calls carry sensitive personal and financial information, so the agent is built to protect it. Claims are routed with priority to your team; the agent never quotes premiums, confirms coverage, or settles a claim — a licensed advisor always does. Every call runs on SOC 2 Type II, GDPR-compliant infrastructure, and caller data is handled under Québec Law 25 and PIPEDA — controlled collection, secure storage, and clear records.
Insurance, answered.
Does it prioritize claims?
Yes — claims are treated as priority, essentials are captured with empathy, and the caller is connected to your claims team right away.
Can it triage by line?
Yes — auto, home, life, or commercial, and quote vs. policy change vs. claim, with the right details gathered for each.
Does it quote premiums?
No — never. It captures quote details and books an advisor call; premiums and coverage are always confirmed by a licensed advisor.
Is it secure and compliant?
Yes — SOC 2 Type II, GDPR-compliant infrastructure; data handled under Québec Law 25 & PIPEDA.
Never miss
another claim or quote.
Book a private demo and we'll configure a live agent to your lines of business, route a real call through it, and walk you through the claims-priority routing, quote capture, and advisor booking.
Book a private demoLast updated: July 2026