The AI receptionist for
Montreal hospitality.
In hospitality, response time is the product. Anova answers every guest call in English or Quebec French at sub-second latency, checks room and table availability, takes the reservation, and handles event requests — confirming the booking in the same call, around the clock.
A slow answer is a lost booking.
A guest calling a boutique hotel or a restaurant is deciding in the moment. They want to know whether the room is free for the weekend, whether the table is available at eight, whether the private room can hold their party of twelve. If the phone rings out during service, sits on hold while the host seats a table, or hits voicemail after the front desk has gone quiet, the guest does not wait. They open another tab and book the property down the street. In a city with as much competition for a Friday night as Montreal, the property that answers first and answers fast is the one that fills the room.
Anova closes that gap. Your agent picks up on the first ring, every hour of the day, in the guest's language, and gives an accurate availability answer at sub-second latency — never flustered, never reading a script, never putting a paying guest on hold.
Check, book, and confirm — in one conversation.
Checks availability live
Queries your real-time room and table availability the instant a guest asks. If their first choice is full, the agent offers the nearest alternative date or seating rather than letting them hang up and move on.
Takes the reservation
Captures party size, date, time, and guest preferences, then writes the booking directly to your reservation system and confirms it to the guest before the call ends — no manual re-entry afterward.
Handles event requests
Gathers the details of large-party and event inquiries — headcount, occasion, special requirements — confirms what it can, and routes anything needing a human decision to your events team with full context.
Bilingual by default
Handles the whole conversation natively in English or Quebec French, in the language the guest prefers. The welcome starts the moment they hear their own language at sub-second latency.
Live through service and after hours.
The phone rings hardest at exactly the moments your team can least afford to answer it: mid-service when every host is on the floor, late at night when the front desk has closed, during the long-weekend rush when a single second line could fill the property. Anova works those exact moments. It absorbs overflow when your stand is busy and answers around the clock when it is not, so a reservation call at 11 p.m. or a second caller during the dinner rush becomes a confirmed booking instead of a voicemail nobody returns until tomorrow.
For boutique hotels and restaurants competing in Montreal's market, that consistency is the product. Every guest hears the same warm, fast, bilingual welcome — and every booking lands in your system already confirmed, so your team walks into a full book instead of a backlog.
Hospitality, answered.
Can it take reservations?
Yes — it captures the full booking and writes it to your reservation system in real time, confirming to the guest in the same call.
Does it check availability?
Yes — it queries live room and table availability at sub-second latency and offers the nearest alternative when a slot is full.
Events and large parties?
Yes — it gathers headcount, date, and requirements, confirms what it can, and routes the rest to your events team with full context.
After-hours and overflow?
Answered 24/7 — late-night calls and dinner-rush overflow are booked instead of going to voicemail or a competitor.
Never lose
another booking.
Book a private demo and we'll configure a live agent to your property, route a real call through it, and walk you through the availability check and reservation sync.
Book a private demo