The AI receptionist for
Montreal home services.
A calm, competent dispatcher that never misses a call. Anova answers every HVAC, plumbing, and electrical call in English or Quebec French, screens for safety emergencies first, captures the address and the job, and books the service window — 24/7, even in a January storm.
A missed call is a job that goes to the next contractor.
Trades calls are urgent by nature — no heat in winter, water on the basement floor, no power to half the house. The homeowner is stressed and does not leave a voicemail: they scroll to the next name and call until someone answers. When your crews are on-site, on ladders, or off for the night, every ring that goes unanswered is a booked job handed straight to a competitor.
Anova ends that. Your agent answers on the first ring, around the clock, in the caller's language — gets to the point fast, triages urgency, and turns a stressed call into a booked service window before the homeowner can dial anyone else.
Screen, capture, and dispatch — in one call.
Screens for emergencies first
Listens for gas smell, a CO alarm, smoke or sparking, active flooding, no heat in freezing weather, or a full power loss. For gas or fire it directs the caller to evacuate and call their utility or 911, then reaches your on-call team. When unsure, it escalates.
Captures the job cleanly
Collects trade, job type, the issue in the caller's own words, the full service address, access notes, contact name and number — confirming the address and callback back to eliminate dispatch errors.
Books or prioritizes the window
Same-day and high-impact issues go to priority dispatch with the earliest available slot; everything else is booked into a real service window. Quote requests are logged for an estimator to follow up.
Bilingual by default
Handles the whole call natively in English or Quebec French, so a francophone homeowner in a panic is understood immediately — no fumbled greeting, no lost job.
Live when the truck can't be.
Your team cannot run a job and answer the phone at the same time, and the calls never stop coming — new repairs, installs, maintenance, quotes, status checks, and the occasional 2 a.m. emergency. Anova takes them all: it screens for safety, figures out what the caller needs, books or dispatches the job, logs the quote lead, or looks up an existing ticket by phone or job number. Anything it can't handle — billing, a reschedule, an estimator the caller wants to speak to now — is transferred to a person, and if no one answers it takes a name, address, callback, and reason so nothing is lost.
Every job lands in your pipeline with the address confirmed and the urgency flagged, so your dispatcher starts the day with a routed schedule instead of a full voicemail box.
Safety-first, and secure by design.
The agent never guesses at safety advice beyond the standard guidance — leave the building and call your utility or 911 for a gas smell or fire — and it never promises an arrival time it can't confirm, offering a real service window instead. When a call could be unsafe, it escalates rather than delays.
Customer and address details are handled with care: our AI voice infrastructure runs on SOC 2 Type II & GDPR-compliant infrastructure, with data handled under Québec Law 25 and PIPEDA. Every emergency-flagged caller is told what to do if things get worse before the technician arrives.
Home services, answered.
Can it book and dispatch jobs?
Yes — it captures the trade, job, and confirmed address, then books a service window or routes urgent work to priority dispatch.
How does it handle emergencies?
It screens every call for gas, fire, flooding, no heat, or no power — directs evacuation and 911 where needed, then reaches your on-call team.
Quotes and existing jobs?
Yes — it logs quote leads for an estimator and looks up job status or ETA by phone or ticket number.
English and French?
Both, natively, in Quebec French and English — matched from the caller's first words.
Never miss
another job.
Book a private demo and we'll configure a live agent to your service area, route a real call through it, and show you the emergency screen, dispatch, and booking in action. See pricing or explore every industry we serve.
Book a private demoLast updated: July 2026