The AI receptionist for
Montreal gyms & studios.
Members call to book a class, ask about a trial, or start personal training — usually the moment your desk is slammed or the doors are closed. Anova answers every call in English or Quebec French, books the class, handles the membership question, and keeps your waitlists moving — 24/7, even when the team is on the floor.
A missed call is a member who joins somewhere else.
Fitness is an impulse decision. Someone finally resolves to start, pulls up two studios, and calls the first one. If your line rings out because the desk is mid class-change, a trainer is on the floor, or it's 9 p.m., they don't leave a voicemail and wait — they call the next studio on the map. Every unanswered ring is a trial, a membership, and the lifetime value behind it, walking to a competitor.
Anova closes that gap. Your agent picks up on the first ring, around the clock, in the caller's language, with the warm, encouraging energy of a great front desk — welcoming to a nervous first-timer, quick for a regular who just wants a Saturday spot.
Book, enroll, and fill classes — in one conversation.
Books the class
Checks live availability, reserves the spot during the call, and confirms the class name, date, and time back. If it's full, it offers the nearest session that day or adds the caller to the waitlist — no dead air, no lost booking.
Memberships & trials
Answers questions on tiers, intro offers, drop-in rates, and what's included from your own information, then books a new-member tour or first visit. Billing and account changes are handed straight to your team.
PT, tours & changes
Books personal-training sessions to a trainer and time, schedules first-visit tours, and looks up existing bookings to cancel or reschedule within your policy — all logged so the team has a clean record.
Bilingual by default
Handles the entire conversation natively in English or Quebec French, mirroring the caller's language each turn. No fumbled greeting, no member sent to voicemail because of the language they answered in.
Live when the desk can't be.
The busiest phone hours are the busiest floor hours — the 6 p.m. class rush, the Saturday morning wave, the evenings after a New-Year push. That's exactly when a single front-desk staffer can't book a class, sell a trial, and check someone in at once. Anova works those exact moments, capturing every booking and lead so your team stays with the members in front of them and Monday starts with a full schedule instead of a voicemail backlog.
And when a caller wants something only a person should handle — a billing dispute, a membership freeze, an injury question — the agent transfers them to your team with the context already gathered, or takes a clean message for a callback.
Member details, handled properly.
Every call runs on SOC 2 Type II, GDPR-compliant infrastructure, and caller information is handled under Québec Law 25 and PIPEDA — controlled collection, secure storage, and clear records. Names, numbers, and booking details go only where they should: your schedule and your team.
Fitness, answered.
Can it book classes?
Yes — it checks live availability, books during the call, and offers alternatives or a waitlist spot when a class is full.
Memberships, trials, and PT?
Yes — it answers membership and trial questions from your own information and books tours and personal-training sessions.
English and French?
Both, natively, in Quebec French and English — every member greeted in their own language.
What about peak hours and after close?
Answered 24/7 — exactly when the desk is busiest and when the studio is shut.
Never miss
another member.
Book a private demo and we'll configure a live agent to your schedule and classes, route a real call through it, and walk you through the booking, waitlist, and membership handling.
Book a private demoLast updated: July 2026