The AI receptionist for
Montreal clinics.
A front desk that never puts a patient on hold. Anova answers every call in English or Quebec French, triages urgency, books against live provider availability, and collects insurance details — 24/7, with the discretion a clinic requires.
An unanswered call is a patient lost to the clinic down the street.
Patient calls are the most valuable interactions a clinic or med-spa handles, and the easiest to lose. A call at 7:30 a.m., during lunch, or while your front desk is with a patient in the chair goes unanswered — and that caller does not wait. They book with whoever picks up. In a city with a clinic on every block, response time is the patient-acquisition strategy.
Anova answers on the first ring, around the clock, in the patient's language — never rushed, never a voicemail, never a patient on hold while three lines ring at once.
Triage, book, and intake — in one call.
Triages urgency
Recognises urgency cues — pain, swelling, a broken tooth, a time-sensitive treatment — and routes urgent cases to your clinical staff, while booking routine visits automatically.
Books against live availability
Checks real provider and chair availability and books, reschedules, or cancels during the call, then keeps your schedule current with no manual entry.
Collects intake & insurance
Gathers patient details, insurance, and health-card / RAMQ information, configured for PIPEDA and Quebec Law 25 (Bill 64) compliance.
Bilingual & discreet
Handles the whole conversation natively in English or Quebec French, with the warmth and confidentiality a healthcare or aesthetic setting demands.
Always on. Never overwhelmed.
Your front desk cannot answer three ringing lines while checking in a patient and processing a payment. Anova handles the overflow and the after-hours, so no call goes to voicemail and no new patient slips away. Recall reminders, new-patient inquiries, treatment questions, and aesthetic consults are captured and booked the moment they come in.
Every call ends with a clean record — who called, why, what was booked, and any flags for your team — synced before the next patient sits down.
Clinics, answered.
Can it book patients?
Yes — it checks live provider availability and books, reschedules, or cancels during the call, with zero hold time.
Does it triage urgency?
Yes — it recognises urgency cues and routes urgent cases to your clinical staff while booking routine visits automatically.
Insurance & health-card info?
Yes — collected at intake, configured for PIPEDA and Quebec Law 25 (Bill 64) data handling.
English and French?
Both, natively, in Quebec French and English, with clinical discretion.
Never miss
another patient.
Book a private demo and we'll configure a live agent to your clinic, route a real call through it, and show you the booking and intake in action.
Book a private demo