The AI receptionist for
Montreal auto shops.
A fast, knowledgeable service desk that never puts a customer on hold. Anova answers every call in English or Quebec French, captures the vehicle and the symptom, books the right appointment, and routes sales and parts to the right people — 24/7.
A ringing service line is money walking out the bay door.
A busy service department drops calls all day — the advisor is writing up a repair order, the counter is three deep, and the phone rings anyway. Each missed call is a booked oil change, a brake job, or a warm sales lead that dials the shop down the street instead. The customer who can't get through doesn't call back; they just go somewhere that answers.
Anova closes that gap. Your agent answers on the first ring, around the clock, in the caller's language — sounds like the person who actually runs the front of the shop, gets the vehicle and the problem cleanly, and books the appointment before the caller hangs up.
Route, capture, and book — in one call.
Sorts service, sales & parts
Tells a service call from a sales lead from a parts or billing question, and sends each to the right place — booking service directly and routing sales and parts to the right humans.
Captures the vehicle cleanly
Collects make, model, and year, the service type, the symptom in the caller's words, and whether they'll wait or drop off — confirming the vehicle and callback number back to avoid mistakes.
Books against live availability
Offers real appointment times around the caller's preferred date and books during the call — oil, brakes, tires, diagnostics, maintenance, or recall work — while collision and bodywork route straight to your estimator.
Bilingual by default
Handles the whole call natively in English or Quebec French, matching the caller from their first words — friendly, fast, and never condescending about cars.
Live when your advisors can't be.
Your service advisors can't greet a customer at the counter and answer the phone in the same breath, and the calls keep coming — bookings, sales inquiries, "is my car ready yet," parts orders, hours and pricing. Anova takes them all: it screens for a stranded or unsafe caller first, then books the service, logs and transfers the sales lead, looks up a repair order by phone or RO number, or answers from your knowledge base. It never quotes a firm price sight-unseen — it offers a diagnostic appointment or an estimate instead.
Anything that needs a person — billing, the parts desk, a dispute — is transferred, and if no one picks up it takes a name, callback, and reason so nothing slips. Every call ends with a clean record: the booked appointment, the logged lead, or the answer given.
Roadside-aware, and secure by design.
Safety comes before the sale. The agent screens every call for a roadside emergency — a collision, a breakdown, overheating, a vehicle that's unsafe to drive — and if anyone is hurt or in danger it tells the caller to call 911 first, then connects them to your towing or service coordinator to arrange help fast. When it's unsure, it escalates rather than delays.
Customer and vehicle details are handled with care: our AI voice infrastructure runs on SOC 2 Type II & GDPR-compliant infrastructure, with data handled under Québec Law 25 and PIPEDA. No firm repair price is ever quoted for an unseen problem — the agent books a diagnostic instead.
Auto shops, answered.
Can it book service?
Yes — it captures the vehicle and service, checks live availability, and books the appointment during the call.
Service, sales, and parts?
All three — it books service, logs and transfers sales leads, and routes parts, status, and billing to the right desk.
Roadside emergencies?
Screened on every call — 911 first if anyone's in danger, then a fast connect to your towing or service coordinator.
English and French?
Both, natively, in Quebec French and English — matched from the caller's first words.
Never miss
another booking.
Book a private demo and we'll configure a live agent to your shop, route a real call through it, and show you the vehicle capture, service booking, and sales routing in action. See pricing or explore every industry we serve.
Book a private demoLast updated: July 2026