After-hours & weekend answering
for Montreal businesses.
Most of the calls that matter arrive after you've gone home — evenings, weekends, and holidays — when the phone rings out and voicemail does the talking. Anova answers every one of them 24/7 in English or Quebec French, books the appointment, qualifies the lead, and syncs it to your CRM, so nothing is waiting on hold until Monday.
The phone rings loudest when nobody is there.
Look at when your phone actually rings. A surprising share of inbound calls land in the evening, on a Saturday afternoon, during a holiday, or in the gap between when your team is busy and when they're gone for the day. That is exactly when a caller has just finished work, made a decision, or hit a problem and wants to talk — and exactly when your line goes to voicemail. Most people don't leave a message and wait. They hang up and call the next business on the list.
A night staff is expensive and hard to keep. An overseas call centre is cheaper but rarely bilingual, off-brand, and reads from a script that Montreal callers notice in seconds. Anova removes the leak without either trade-off: your agent answers on the first ring, around the clock, in the caller's language, and never sounds rushed, distracted, or scripted.
Answer, book, and sync — at any hour.
Answers 24/7
Picks up on the first ring overnight, on weekends, and on every holiday — no voicemail, no hold queue. Each caller reaches a warm, live-sounding agent instead of a closed sign or a beep.
Books the appointment
Checks your live calendar and books the appointment, callback, or service visit during the call, confirms it to the caller, and texts you the details so the morning starts with bookings, not a backlog.
Syncs to your CRM
Creates the contact and logs the full call — transcript, qualification outcome, and next step — to HubSpot, your CRM, or your scheduler, with zero manual entry the next day.
Bilingual by default
Handles the entire conversation natively in English or Quebec French, following your language-priority rule. No fumbled after-hours greeting, no lost francophone caller.
Coverage after hours — and overflow at peak.
After-hours isn't the only gap. The busiest part of your day is often when calls go unanswered too: every line is tied up, the front desk is helping someone in person, and the next caller rings out. Anova covers that overflow the same way it covers nights and weekends. Route every call to it, only the ones you miss, or just the overflow at peak times — the agent answers instantly either way, and a high-value caller can be transferred to you live with the context already loaded.
It's a fraction of the cost of a night shift and far better than an overseas call centre: bilingual, on-brand, and consistent on every call. There's no recruiting, no training, no turnover. Every captured call lands in your pipeline qualified and time-stamped, so Monday morning starts with booked work instead of a voicemail backlog — and most businesses are live within a week.
After hours, answered.
Does it answer 24/7?
Yes — overnight, before you open, and after you close. Every caller reaches a live-sounding agent that books and qualifies, never voicemail.
Weekends and holidays?
Covered the same as any weekday — Saturdays, Sundays, statutory holidays, and the Quebec construction break. The agent never takes a day off.
What about daytime overflow?
Handled too — when every line is busy, calls roll to Anova, which answers on the first ring. Route all calls, just the missed ones, or only peak overflow.
Is it bilingual, and how fast is it live?
Native English and Quebec French on every call — and most businesses are live within a week, far faster and cheaper than a night shift.
Never miss
another after-hours call.
Book a private demo and we'll configure a live agent to your hours and market, route a real evening call through it, and walk you through the booking and CRM sync.
Book a private demo